If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 7 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, items that have been used, cake stencils or embossers no longer in their original packaging, and other items listed below. Other exclusions may apply. Unfortunately, we cannot accept returns of cakes or perishable goods.
Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Cakes by Angela Morrison reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mar5874@live.com
Shipping returns
To return your product:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Cancellations
For all orders that are canceled prior to items shipping, no delivery fee will be charged, however, a 10% of the total amount will be charged as a restocking fee.
Should you decide to cancel a return and keep the item after a refund was issued, we will charge your credit card in the amount of the refund issued.
SHIPPING & DELIVERY INFORMATION
PROCESSING TIME
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
Processing times may also be extended during launches/re-stocks, limited edition releases and promotions.
We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
SHIPPING
Standard U.S. Delivery:
Items will generally be shipped via USPS and charged a flat rate. Items that shipped Standard delivery within the U.S. arrive in 3-7 business days.
Standard Overseas Delivery:
Items that shipped standard delivery overseas arrive in 15-21 business days. Due to covid guidelines in other countries, delivery time may be delayed. Cakes by Angela Morrison is not responsible for delayed/lost packages and no money refund will be issued for delayed or lost packages shipped overseas.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cakes by Angela Morrison is not responsible for these charges if they are applied and it is your responsibility as a customer.
Packages not claimed at ports of entry in your country and returned to U. S. Packages will be sent back overseas as long as the customer pays for delivery fees. Cakes by Angela Morrison is not responsible for shipping carrier delays.
Rush delivery:
USA DELIVERY
For additional $8, we can shipped orders received by noon ET (Mon-Fri) to arrive in 2-3 business days (2-day Rush, via UPS. Only USA).
INTERNATIONAL DELIVERY
For an additional $38 per package, we can expedite orders received by noon ET (Mon-Fri) to arrive in 3-5 days. Unfortunately, we cannot process these deliveries online. Please, contact our office at 757-8026229 or mar5874@live.com to arrange rush deliveries.
International clients can have orders delivered to a freight forwarder of your choice located within USA.
PRICING & INFORMATION DISCALIMER
Our goal is to provide accuracy in all prices, delivery times and rates. All prices are in U.S. dollars and are subject to any applicable taxes according to our state and local laws. Availability, prices, and delivery rates are subject to change. there may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors or inaccuracies.
Need help?
Contact us at mar5874@live.com for questions related to refunds and returns.