If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 7 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, items that have been used, cake stencils or embossers no longer in their original packaging, and other items listed below. Other exclusions may apply. Unfortunately, we cannot accept returns of cakes or perishable goods.
Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Cakes by Angela Morrison reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mar5874@live.com
Shipping returns
To return your product:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Cancellations
For all orders that are canceled prior to items shipping, no delivery fee will be charged, however, a 10% of the total amount will be charged as a restocking fee.
Should you decide to cancel a return and keep the item after a refund was issued, we will charge your credit card in the amount of the refund issued.
Need help?
Contact us at mar5874@live.com for questions related to refunds and returns.